Help with our app for iOS / Android / Amazon
Using the app in the classroom
Get help on how to use the Teach Your Monster to Read app in the classroom.
Sound problems on the app
Here are some troubleshooting steps if you are experiencing sound problems with our app.
- Check the small switch on the edge of your device. It is often right above the volume buttons and it can function as a mute button to silence certain types of audio. Try flicking the switch from its current position to see if the game's audio starts.
- Check the volume in the "Settings" app on the device.
- Open the Control Center (on iPhone X/XS/XR or iPad, swipe down from the top right, on iPhone 8 or older, swipe up from the bottom of the display). Check that the bell icon doesn't have a line through it. If the bell icon does have a line through it then click on the icon to un-mute it.
- Open the Control Center (on iPhone X/XS/XR or iPad, swipe down from the top right, on iPhone 8 or older, swipe up from the bottom of the display). Make sure "Do Not Disturb" is not enabled - this is usually a moon-shaped icon.
- Swipe down from the top of the screen to open the quick toggles and notifications. Make sure that the "Do Not Disturb" option is not enabled.
Continuing to experience sound problems? Email our support team.
An error message appears on the app
Check out our page on app error messages to get help.
"Client Error" appears on the app
Try the following troubleshooting steps:
- Delete the app
- Turn off your device
- Turn your device back on
- Reinstall the app
If the problem persists, email our support team.
HTTP Proxy issue
If you think you have an issue relating to your HTTP proxy setting blocking the app from connecting to the internet and logging players in, then check our help on HTTP proxy.
Protecting your privacy
My child already has an online account. Can they access this through the app?
Yes. Log in on the iPad version using your child’s account username and password. For more info on this see help with logins and passwords.
Can I choose which letter-sounds to rehearse?
Our latest version of the app now includes Practice Mode, allowing you to practice any of combination of letter-sounds.
To enter Practice Mode:
- Open the Teach Your Monster To Read App
- Click on the "Practice" button at the bottom left corner of the screen (if you don't see it. try pressing the "Back" button at the top left first, and then making sure you have at least one local player created)
- Select your monster, and pick 10 Minute Adventure
- Pick the letter sounds you would like your child to practice, and tap on "Play!"
What does the game cover?
A detailed description of the educational content for the Teach Your Monster to Read game can be found here: What does the game cover?
How do I save the game?
Player's game progress saves automatically. For more information see our save data page.
I was stunned to see how much they enjoyed this. It blew me away.
- • Covers letters and sounds to reading full sentences.
- • Designed in collaboration with leading academics.
Why is the computer version free?
The game has been funded by the Usborne Foundation, a charity set up to support initiatives to develop early literacy.
Our mission is to help as many children learn to read as possible. The computer version is 100% free and we put profits from the app back into the Usborne Foundation, to continue to create new and exciting ways for children to learn.
The charity was founded by Peter Usborne MBE and his children, Nicola and Martin, one of the world’s leading children’s book publishing companies and Children’s Publisher of the Year 2012. He was previously one of the founders of the magazine Private Eye.
What age is it for?
The game is for children in the first stages of learning to read, or for older children who need a bit more practice. Read more details about the three games.
How do children learn from the game?
The game takes children on a magical journey, meeting colourful characters along the way and collecting fantastic rewards. When children are engaged, they’re motivated to learn.
As they progress, they rehearse a range of essential reading skills; matching letters to sounds, blending, segmenting, tricky words and reading full sentences.
Find out exactly what the game covers.
Will it work on my device?
The game runs on any normal laptop or desktop computer (including Apple Macs) and the app works on iPhone, iPad, Android and Kindle tablets.
Who are The Usborne Foundation?
Peter Usborne is the founder and Managing Director of Usborne Publishing, one of the world’s leading children’s book publishing companies and Children’s Publisher of the Year 2012. He was previously one of the founders of the magazine Private Eye, and was recently awarded an MBE for services to publishing.
"I was stunned to see how much they enjoyed this. It blew me away."
"The kids absolutely love this game - and they're learning!"
"This is a fun and engaging way to help your child learn to read. My son warmed to the game quickly and didn't want to stop playing it!"
This is a fun and engaging way to help your child learn to read. My son warmed to the game quickly and didn't want to stop playing it!