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App version: Support and help

Using the app in the classroom

Get help on how to use the Teach Your Monster to Read app in the classroom at:

Sound problems on iPad or iPhone app

Please go through these troubleshooting options:

  1. Check the small switch on the edge of your device. It is often right above the volume buttons and it can function as a mute button to silence certain types of audio. Try flicking the switch from its current position to see if the game's audio starts.
  2. Swipe up from the bottom of the screen and check that the bell icon doesn't have a line through it. If the bell icon does have a line through it then click on the icon to un-mute it.
  3. Check the 'ringer' volume on the external side of the device.
  4. Check the volume in the 'settings' on the device.
  5. Check that "do not disturb" is not switched on. This is the moon icon which you select when you swipe up on the device.

If these do not resolve the problem then contact us.

"Client Error" appears on the app

Try deleting the app, turn off your device, turn your device back on and reinstall the app.

An error message appears on the app

Check out our page on app error messages to get help.

Protecting your privacy

You can read the Teach Your Monster to Read privacy policy at

What does the game cover?

A detailed description of the educational content for the Teach Your Monster to Read game can be found here: What does the game cover?

My child already has an online account. Can he or she access this through the iPad version?

Yes. Log in on the iPad version using your child’s account username and password. For more info on this see help with logins and passwords.

Can I choose which letter-sounds to rehearse?

Teach Your Monster to Read does not have the option to go back to specific letters and sounds at the moment. At the end of Level 2 and 3, once the player has completed the level, players can then go back and replay specific parts of this level. This section is called the 'Word Universe'.


Still stuck? Get more help or contact us.